Terms of Reference Timeline Submissions Hearings and Transcripts Reports and Government Responses Other Documents Contact us Email: nswbuy@treasury.nsw.gov.au Phone: 1800 679 289 Hours: 8:30am - 5:00pm, Monday to Friday For more details, read about response times for maintenance. I f you need advice or information on your rights and responsibilities, please call NSW Fair Trading on 13 32 20 or visit www.fairtrading.nsw.gov.au before signing the Agreement. To discuss this further, contact the maintenance section at your nearest Housing Service Centre. 3216 0 obj <>/Filter/FlateDecode/ID[<5059B1B0132BC04D89C2DD10FA8FEE9A>]/Index[3202 26]/Info 3201 0 R/Length 78/Prev 1251475/Root 3203 0 R/Size 3228/Type/XRef/W[1 2 1]>>stream Contractor. The contracts are published on theGovernment tender's website. We have firm budgets for maintenance and are required to closely manage our finances to ensure LAHC remains viable and responsive to the safety and maintenance requirements of the portfolio. Contractor Portal | Family & Community Services Contractors You need to log in to use this page Username Password If you have forgotten the Username and/or password please contact us on facsinfo@facs.nsw.gov.au. Read more about response times for maintenance. To do this, the timing of repairs and maintenance jobs is determined in a fair and equitable way with a priority focus on safety, security or resident wellbeing. An additional $59.4 million was invested into an enhanced cleaning program for social housing properties between April 2020 and December 2021. Specialist staff provide support and advice and are able to make decisions on the spot about what needs to be done. Help us improve the content on our website or tell us what is working really well. At LAHC, through the Asset Maintenance Services contract, maintenance is undertaken by local contractors who engage directly with residents and see the job through from start to finish. Our priority is to provide safe, secure and habitable homes for residents and, when needed, we repair and maintain properties as quickly and cost effectively as possible. Maintaining a large property portfolio is costly work. Contact the Housing Call Centre if your home needs responsive maintenance - repairs that are needed because of normal wear and tear, or damage caused by your household or visitors. At Defence Housing Australia (DHA), we provide quality housing and related services to Defence members and families. Residents are encouraged to immediately report any faults with the operation of a lift or lifts in their building to the Maintenance Line on 1800 422 322 or use the lift maintenance call number shown on the panel inside each lift. This is particularly important if there is likely to be further damage if the repair is not completed quickly. View all our monitor vacancies now with new jobs added daily! If your property is leased from a private landlord, your housing provider will notify them of any repairs that are needed. Your rating will help us improve the website. 3 0 obj Who to contact. The contracts are published on the Government tender's website launch. In doing this, we support the operational, recruitment and retention goals of the Department of Defence. Thats an average of around 1,750 requests every day. DFFH sets out its policies and practices for maintenance of public housing in its Maintenance manual. <> service contract; rather, it is a set of general guidelines. hbbd``b`- "H This site is protected by reCAPTCHA and the Google You can also call any of the following numbers: Top End Phone: 08 8995 5122 Arnhem Phone: 08 8987 0576 Barkly Phone: 08 8962 4558 Big Rivers (Katherine) Phone: 08 8973 8939 To meet our Defence housing obligations, DHA manages three Residential Maintenance Services (RMS) panels, which provides routine maintenance and emergency repair services to the DHA housing portfolio across 36 trades. Rental bonds and other help Information to help you manage your current living arrangements like Rental Bond Help, Affordable Housing and support services. Responsive maintenance covers repairs that are needed because of normal wear and tear or damage caused by your household or visitors. Terms of Service apply. An emergency repair is defined in the Residential Tenancy Act as a: Burst water service The timeframes for this non-urgent work can be up to 12 months for completion. Maintenance Person, Crew Member, Facilities Officer - Moree and more on Indeed.com The NSW Government has also made additional investment into social housing maintenance, in response to the COVID-19 pandemic. LAHC is committed to the safety and wellbeing of our tenants, and continues to implement a program that aims to enhance fire safety in buildings across our portfolio. Not all emergency repairs can be completed immediately, in which case a temporary repair will be carried out. The strategies highlight outcomes and investment requirements to address accessibility and inclusion for our staff, stakeholders and customers. Find information on how we assist service providers with housing and homelessness, protecting children, family, domestic and sexual violence, community planning, disability inclusion, working with Aboriginal communities and legal help. Head Maintenance Contract. 1/17/2022 Most public housing is owned by the Queensland Government. DCJ Housing offices are generally open from 9:00am to 5:00pm. Read more about response times for maintenance and maintenance staff at your home. Maintenance Contracts The NSW Federation of Housing Associations (the Federation) welcomes the opportunity to make a submission in response to the inquiry into the management of NSW public housing maintenance contracts. At Defence Housing Australia (DHA), we provide quality housing and related services to Defence members and families. Parliamentary Secretaries in the Assembly, NSW Legislative Assembly Practice, Procedure and Privilege, Hearing - Macquarie Room, New South Wales Parliament, Macquarie Street, Sydney, No. . Information for multicultural families and communities, Deliver services to children and families, Repairs, modifications and maintenance to a property, Toggle sub navigation menu for Repairs, modifications and maintenance to a property. We appoint contractors to our panel via Austender through our rolling tender program. endstream endobj startxref North Coast. Answers to Further Questions - NSW Federation of Housing Associations Inc. Ventia's acquisition of Broadspectrum, completed on 30 June 2020, brings together two highly complementary businesses, each with a proud heritage of providing essential infrastructure services in Australia and New Zealand. %PDF-1.5 The deadline for applications is February 21, 2023. Online Maintenance Request Form. The Department expects its contractors and suppliers to fulfil contractual obligations, including pricing, quality of the service or product, reliability, financial reporting or otherwise in accordance with individual . Australia's largest privately owned housing maintenance company, we work with Public Housing and Community Housing organisations across the country. Department of Customer Service. We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued St. Mary's Cathedral in Sydney was granted an exemption from the NSW government's 100-person cap on religious services to hold a larger ordination mass on September 19. Since then, it has evolved into an ongoing compliance evaluation process for when the department needs to expand the capacity of the ESP list. 7061001. NSW Ambulance Customer Service Attendant EOI Management and Support NSW Public Service Recruitment Pools NSW Trains . Please call the Police Assistance Line first to report vandalism before calling the Maintenance Line. We appoint contractors to our panel via Austender through our rolling tender program. The U.S. Department of Housing and Urban Development (HUD) 's Office of Fair Housing and Equal Opportunity (FHEO) acts as the chief enforcer of the FHA. Moving out of Member Choice Accommodation, Contractor and service provider resources, Guide to Online Services (RMS Contractors), Guide to Online Services (Real estate agents). We may decline your request if the maintenance type is not our responsibility. after-hours (6pm6am, MondayFriday, weekends, public holidays): call 1800 808 107. people's lives, health or safety are at risk, your account number (rental agreement number), included on letters from us, on your rental payment slip and on your account statement, your contact number for the tradesperson to call you to arrange access, details of the repairs needed, as the more we know about the problem, the easier the tradesperson can resolve it. Dollar value range from $10,000 - $500,000 Prepared and assisted in negotiation of Non-Disclosure Agreements, memorandum of . Find housing services in Queensland including information to help if you are homeless, experiencing domestic and family violence or a young person looking for somewhere to live Information, support and tools for Queensland business owners and industry sectors. We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued connection to their country and culture. If we accept the request, a tradesperson will contact you. >W&{U%0j` Department of Communities, Housing and Digital Economy What we do Housing and homelessness Community support Digital Arts Services for government News Housing Summit Communities Innovation Fund Preparing for disasters Communities 2032 Strategy Our plan to strengthen the fabric of Queensland's communities. Home building contract for work between $5,000 and $20,000 Suitable for trade work, maintenance and repair work as well as smaller alterations or improvements likely to cost less than $20,000. The list was initially established through a formal open tender process in 2010 ( DETP1028 ). It is your responsibility as a tenant is to report any relevant repairs to your housing provider as soon as possible. As a tenant, you have rights and responsibilities regarding repairs and maintenance for your property. Housing NSW. Make sure you have a pen ready to write down the job reference number for your maintenance request. More than one-third of the NSW population lives in regionally , and thousands more spend time in the regions each year for work, study, holidays and events. How can I access Department of Customer Service information? <>>> 1 0 obj