As you rightly pointed out we ask that our customers request their retainer refund through their online accounts, and we will ask you to go through some security steps as part of our fraud-prevention policy. They added an extra 1000 on top of their usual restoration services for an office that had normal wear and tear for 2 years use. What actually are you reasons? This place are the worst of the worst. And they do not have to provide any notice to you at all. How To Write Membership Cancellation Letter, Sample Character Reference Letter for Court DUI, Lease Termination Letter Template Format, Sample, & Example, Apology Letter Template to Mom/Mother Format, Sample & Example, How to Write a Letter Asking for Donations or Sponsorship, Sample Motivation Letter Template for Masters PDF & WORD [Doc], 4+ Free Sample Leave Request Email with Examples, 4+ Free Declaration Letter Template Format, Sample & Example. Give your team a place to focus, thrive, and grow, while we take care of all the details. Global Customer Service at Spaces. We also expect DragonPass members will be able to access the new Aspire Lounges located in Perth, as well as later in Sydney, Melbourne and Brisbane. You should log into your online account (i.e., www.regus.com), select Account > Product and services > End Agreement, where a specific section for refund request is available. In a minute, I`ll illustrate this by showing you what specific actions Hannah took and what result she got (spoiler: she won!). Any that you do not require can be opted out through your online account. This review was chosen algorithmically as the most valued customer feedback. Boost your business and gain an instant local presence with a virtual office in Fort Wayne. Requesting your refund is easy. We appreciate your business. And, as I am moving to another state, it won't be possible for me to continue with the same. Since you have not made the payment for these invoices, you are being charged late payment fees and your account was handed over to our debt collection team. We call this the "Veeto Demand" period. Assistant Global Customer Service at Regus. But one week passed without update about a new location, and then an email came that the contract was cancelled retroactively. Furthermore, it's our goal to make this an efficient yet very simple process. Be part of a vibrant coworking community with dedicated desk or hot desking options. Why have me sign a contract if you aren't going to keep your word? Consumers complaining about Regus most frequently mention customer service, office space and credit card problems.Regus ranks 5th among Coworking Space sites. This was the most frustrating service that I ever experienced. This answer was rated: . Access fully serviced workspaces, with trained on-site support teams there to help your day run smoothly. Avoid at all costs. And answer could take 2-3 weeks! They answered us and asked us to show them an email we had sent with the specifications of the machines. A centre closure can be a frustrating experience for customers and its something we try to avoid wherever possible. We will be suing Regus for their dishonest practices, complete negligence, and breach of contract. "If you don't cancel my account and refund my money, I will drive to your location, and we can talk about this in person". Wow, Hi Jane, This could be due to your account details needing to be updated. However I am looking at the Regus membership and it appears the annual fee is waived for the first year, after that there is an annual fee to pay to Regus is this correct? They don't have as many virtual office spaces, but do have as many or probably more mail handling centers. We understand that you'd have appreciated greater notice. Regus would say that, yes, the payment for July is due [as soon they could possibly get their hands on it]. To be Fair, in terms of facilities i would rate regus 9/10 despite its high price. We find it very unfair that for this reason you post a very visible, insulting and untrue review. STAY AWAY FROM REGUS, Join Regus if you want to lose your money. Get A Quote. if so what was their response. So, I would like to request you to cancel my membership with you kindly. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? These emails were sent to the email address you registered with us on the same day you signed the agreement. And in particular, I would like to thank Stephen and Maddie on the front desk who went out of their way to help me with a business project last week. Do not do business with this company. Services are billed automatically depending on the customers preference. Avoid using this company if you can as once your business is set up with them they will use this to their advantage and manipulate you into having to pay more money!UPDATE- IT HAS HAPPENED AND UNFORTUNATELY WHETHER THE PARAMETERS ARE SET OR NOT, ALL CALLS ARE RECORDED AND I SPOKE TO YOUR COLLEAGUE OVER THE PHONE TO QUERY THE DISCREPANCIES. Best, Lorraine Brule Global Customer Service at Regus However, the Plaza Premium Lounges in Sydney, Melbourne and Brisbane will be accessible via DragonPass when those spaces open its doors once more. To cancel a membership that you sent to someone, simply click the 3 dots to the right of the member's name and select "Delete Member". As far as the payment is concerned, it has been made in full. It should have been very easy to secure me as an advocate for the company. browse the lounges participating in DragonPass, Guide to the Priority Pass lounge program, First look: Perths new Aspire Lounge sets the bar sky high, American Express Membership Rewards Guide, Virgin Australia bonus point credit cards, Best Business Points-earning Credit Cards, American Airlines AAdvantage buy miles guide, Alaska Airlines Mileage Plan buy miles guide, United Airlines Mileage Plus buy miles guide, All Virgin Australia Velocity Frequent Flyer Guides, Loyalty Program Points Conversion Calculator, Use Frequent Flyer Points or a Paid Ticket Calculator. is written with the sole intention of informing an institution, a service provider, or a vendor that the sender of the letter is not happy with the services, subscription or membership and would like to withdraw his or her name. + Free Sample of Insurance Cancellation letter Template. Lorraine Brule These days, DragonPass focuses on annual lounge memberships which are almost identical to Priority Pass. Event rooms, boardrooms, training rooms, and more. Regus sold me a month-to-month office lease, but then when I cancelled before the end of 1-month, tried to extend my lease by an additional 1.5 months, and also refused to refund my deposit. Welcome. Build your presence fast, anywhere in the world. truth is, everyone knows that this company is a SCAM and have ZERO INTEGRITY. All agreements end on the last day of a calendar month. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. 205 0 obj <>stream When I called the number to sort things out, the number was disconnected. It is a fundamental legal doctrine according to which if two persons sign a contract in which one person agrees to pay money in exchange for the provision of a particular service by the other person, if the second party does not provide the service, while the first party continues to pay as agreed, it is generally accepted that the first party has the right to: cancel the contract without penalty. My membership number is XXX-0000-11111-0000. We understand that this is not always possible, so we agreed as an exception for you to pay via an alternative method. Do you think the lease would end, with no consequences for Regus or the member? Regus offer serviced office space, virtual offices, co-working spaces, and meeting rooms in centers across the world. Membership to your club has been a nice experience so far in terms of relaxation and meeting new people. This will ensure the agreement ends at the current final date and will not renew further. We greatly value your business and want to maintain a positive working relationship so Id like to investigate further for you but youve posted anonymously. These emails include detailed information on prices, terms and the option of ending the agreement if you no longer require our services. the agent helping me sent an email saying i need to come up with a good reason for them to cancel it. They sited the non renewal clause but I have no copy of the contract in my account. Setting up an automated payment is straight forward and can be done through the online portal. Best, Lorraine Brule Global Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. And that`s not the case. Best regards, Our dedicated teams work hard to help all customers but I can also help you have this resolved. Gain trust and grow your business with customer reviews. Avoid this company at all costs, Permanently closed location with 2 days notice, I WOULD NOT RECOMMEND THEM UNLESS YOU REALLY WANT A CONTRACT AND A COMPANY THAT HIDES BEHIND SMALL P, Their sneaky contract are scamming customers. %%EOF Thank you, you pay $100 for membership for your first five months. I signed up less than 30 days ago, and it's been nothing but problems, being charged hundreds of dollars in fees for no reason and when I tried cancelling I was told I'm locked in for two years! same goes with debt collector from malaysia that emailed me abt 3 months ago. If a business owner needs to use a Regus resource for which they have a contract, but that resource is not available, it could have a massive negative impact on that business` ability to operate, and thus that business owner`s ability to earn income. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. I am able to register on Regus but unable to proceed to Partner Offers without adding a company. I understand and appreciate that youre disappointed, and would really like to help. I have enclosed the cancellation fee with this letter.I wish you all the best for all your future endeavors. Once they sell you something that will be the end of you being treated as a valued customer. They hide behind the fine print.LOOK AT THE BBB - RATING F - THEY DESERVE AN F. Hi Trevor, Im very sorry to hear of your disappointment.All of our services and costs are detailed in the agreement you signed. If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. Thank you, Upon receiving your comments, I immediately checked with your centre manager and they confirmed that they have contacted you with a resolution. Case reference number: C-6953809-Z0V3 The person that provided me with my quote knew that an auto-renewal would be triggered and hid that from me. Regus received the letter and allowed me to cancel my agreement with them! From,Hedy GreeneAp. Michelle Spire All our agreements automatically renew before their term finishes for an equal length to the previous one. Regus Online Account. I have been transferred to a new location. Prestige: US$399/year, includes unlimited visits with guests charged at US$31pp. The agreement is fixes for a year but circumstances have changed and I have explained that the rent cost will . Regus flagged this review for containing harmful or illegal content.Read more. I had expected to be required to pay for 3 months through 2/28/22. You should request your retainer refund online and it will be refunded within 30 days after your agreement end date. Oh yes. A membership cancellation letter is written with the sole intention of informing an institution, a service provider, or a vendor that the sender of the letter is not happy with the services, subscription or membership and would like to withdraw his or her name. Section 2.5 seems to indicate that in the event of a bank run and Regus is unable to provide the service for which it has signed a contract, this would have no consequences for either party. Make it brief, not elaborate. Absolute disregard for tenants. Were sorry you had this experience and would love to help. When u disagree (of course 99% of ppl would) they threaten u with lawyer and debt collection. I hope youll continue to serve more and more people and make their life happy and prosperous. You have forcibly taken 2 months` rent without informing us with the details of the deposit card. The team behind BestLetterTemplate.com understands the importance of effective communication in today's professional world and strive to provide you with the tools you need to make a lasting impression. I understand that youre disappointed, and Id like to help. dont give them ur credit card info under any circumstances2) Renew your contracts without permissionin all of office rental company, renewing contracts must have ur signature but not regus. I have been charged for restoration fees even though the office was not restored at the time of my move in. Hi Cami, Im sorry that you feel this way. I look forward to receiving more information from you. Questions and answers about starting, owning, and growing a small business only. Overview Regus has a consumer rating of 1.08 stars from 265 reviews indicating that most customers are generally dissatisfied with their purchases. They are requiring a TWO month retainer, which is almost $4000! Regus membership gives you access to workspace in thousands of locations around the world. Global Customer Service at Regus. Date of experience: February 19, 2023. I wish I never did business with this company. If travelling as a couple do we need 2 memberships? While we have successfully purchased and used a lounge access pass via this method back in 2019, we cannot guarantee that your selected lounge will still be open or accepting DragonPass passes in 2021 or beyond due to COVID-19 restrictions. We sent them proof by email confirming that we could use the machines. Dear Aaron Hawkins,With due respect, I want to inform you that after you receive this letter, please remove my name from the list of members and consider me no longer the Part of the {Name of the Church}. We may have received incorrect data. 1. I have been charged for coffee and tea on a monthly basis, even though the coffee and tea machines are not free. Yes DragonPass also sells lounge entry direct without the need for a membership. Work from a private office by the day or for 5, 10, or unlimited days a month. We'll help you find the ideal boardroom to host an event, a private room to interview candidates, or an inspiring space to run a training session. I am a small business and cannot afford any of this. Michelle Spire I would love the opportunity to help further but havent been able to identify your account. The global pandemic has hit lots of businesses in different ways. I await their reply. I have never experienced such horrible customer service! No staff available for contacting on the event day. Again, I am an extremely low-maintenance individual that wanted to rent an office for four weeks. they have absolutely no respect for the customers4) threaten u with lawsuits and debt collection agencythis is perhaps the most disgusting and lowest act regus IWG can do. Regus' Cancellation Policy is not consumer friendly and is made so most of the contract auto-renewl for another 1 year term. Hopefully theyre just verifying the card (although thats a large amount) and not actually trying to bill me. If it has been longer than 30 days, please get in touch so we can investigate further. If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. While writing from his hometown of Perth, Brandon is always looking ahead for the next big trip to book with points. There is high turnover with their reception staff and they have terrible customer service. Let us find the workspace that`s right for you and your team. Both parties to a contract, it seems, should have a fair chance to get what they have been promised or to receive adequate compensation if they do not get what they have been promised. Companies can ask for reviews via automatic invitations. After they acknowledged that it was their system error they still charged me late fees for the time it took them to correct their error in the billing. It's rare that anyone would want to cancel their Member Benefits, but it's very easy to do; you can cancel in 4 easy steps. Besides, the facilities provided by you are also impeccable. they are cunning, they know ppl dont read emails hence they just quietly send email to renew ur contract and if u dont click it they will automatically lock u for the next 2 years. Let's find the right workspace for you. You purchased your Virtual Office package online and chose a 6 month term; not a month-to-month agreement as you have stated. The MD has no care to his customer and just passes it back to the phone robotseeking legal advicelorraine under the email address we have done this and very much doubt it will conclude this mess as we have done everything you have requested in the past, Hi Dawn,Im sorry if you felt the need to escalate this.You can quickly and easily end the agreement through the online portal (myregus.com) by going to Account > Workspaces and services > End Agreement. Can't believe these thieves are still in business/.