If that doesnt happen, we will locate comparable replacement tickets or send you a refund. Open a new browser and try logging in again. ", Although only Arizona, Colorado and D.C. gave dollar amounts, Law360 reported the refunds exceed $9.5 million in total. To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. And never again. How to get StubHub refund According to the company's website, if a customer's preference is for a cash refund, no action is required. Thanks SO much! Depending on where you live and how you got the tickets, you may be due a cash refund. Who do I contact? And on Friday, the Galaxy announced that the third game between the Los Angeles rivals, taking place on Friday, August 24, is officially sold out for StubHub released its fourth annual preview of the most in-demand touring acts for the summer of 2018, and Taylor Swift returns to the top of the list; U2 topped the list last summer and Adele in 2016. BUFFALO, N.Y. (WKBW) 7 Eyewitness News and The Rebound Buffalo helped a Western New Yorker get a ticket refund from StubHub, after she was told a credit voucher was the only option. There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. How do I contact StubHub for refund? Ticket refund?Unless your concert has been canceled amid the coronavirus, they can be hard to come by. 7 calle 1, Suite 204 Copyright 2007 - 2023, ContactHelp.com. Maryland: StubHuboffers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to ano-refunds policyit adopted in March 2020 to the dismay of many customers, the company told The Associated Press. You will enter your community username and new password and done! Your fastest reponse will come from DMing one of the moderators - AllyD, NikkM, KattW or Paul. The seller would net $85.. What Qualifying Event Would Trigger 18 Months COBRA Continuation? Review the StubHub return and refund policy at ReturnsAndRefunds.com. If you have a dispute with StubHub, please contact StubHub US Customer Service at 1.866. Refunding tickets to a cancelled event - stubhub.community Sign in, or if youre new to StubHub, sign up for free. Would not make an exception,to a hotel reservation I made thru Priceline. Ads by Money. Submit, rate and comment on StubHub ideas by visiting IdeaIncite.com. Very dissatisfied customer. Offers may be subject to change without notice. "Adjusting our refund policy for canceled events during the pandemic was a difficult decision, but a necessary one at the time," the company said in its own statement. Explain your scenario, and provide any applicable evidence. Customer service all the way to your seat, 2000-2022 StubHub. She came back and said I'm refunding your money butand then starts fighting with me again. How to Get a Refund for All Your Tickets - Vulture Whats The Difference Between Class 2 And Class 3 NI Contributions? We send a demand letter to the StubHub corporate office to start the process of solving your case before you move forward with arbitration We give them a time frame to offer you a resolution, usually 30 days (though your contract with them might specify something else). Personal loans can be used for multiple things, like paying medical bills and consolidating high-interest debt. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. The company has a policy that protects buyers and demands ticket sellers to return money in some instances. All Rights Reserved. We just sent you a welcome email. To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? StubHub is required to refund New Yorkers, and consumers in 13 other states, due to the states consumer protection laws. Customer Service training is needed. How to list Mobile transfer tickets on StubHub Uploading PDF tickets to a StubHub listing or sale Entering barcodes on StubHub listings or sales Selling a type of mobile ticket and transferring it to the buyer Getting paid for your StubHub sale Solved: Refund in Progress - StubHub Community They may sell them for more or less than face value. ", (FYI: StubHub's website now says "if your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund." How do I contact StubHub support? - KnowledgeBurrow.com New York StubHub also has live chat operating 24/7. Those will be paid out by the end of May. To request your refund in this way, go through the following steps: StubHub has a strict set of requirements that make you eligible for a refund, which can also take several forms. Concert canceled? Ticketholders have issues getting refunds - KSDK If you feel like StubHub cheated you, you could take action against them. Buy sports, concert and theater tickets on StubHub! Find the sale. StubHub provides services for buyers and sellers of tickets for sports, concerts, theater and other live entertainment events. Sometimes email clients send our first email to a spam or promotions folder. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had changed . Combined with viagogo, we now span 90+ countries around the world. Ohio Attorney. NewsletterDollar ScholarStill learning the basics of personal finance? For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. StubHub's customer service line is available from 5:00 AM to 9:00 PM Pacific Time. How do I contact StubHub customer service? - KnowledgeBurrow.com Ticketmaster for Ever. Our robot lawyer faxes your refunds no matter what they are for and StubHub is no exception. In the second quarter of this year, StubHub saw revenue of $246 million , up 5 percent from the same quarter the year before, when it brought in $229 million. Priceline, I was at the Harris Teeter ( Store #136) in Wake Forest, N.C the other day where I was helped by the most knowledgeable and gracious employee I have e How to Request a Stubhub Refund [98% Success] - DoNotPay This happens when tickets are reprinted, but they are usually still valid. https://money.com/stubhub-refunds-covid-19-cancellation/. 788.2482 If Customer Service is unable to resolve the dispute to your satisfaction, please notify us of your . I've been a customer for a long time and am not happy. Community Call us during our business hours US and Canada 1.866.788.2482 Toll free Everyday: 5:00 AM - 9:00 PM Pacific time Corporate Office Customer Service Mail PO Box 448 12180 S 300 E. Draper, UT 84020 for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-382-5516. Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. Get useful tips, expert advice and cute animals in your inbox every week.Sign UpBy clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. (Business Insider calculated that the payments in seven locations were more than $16.7 million.). When the coronavirus crisis locked down the U.S. in late March 2020, though, StubHub changed its rules. Purchased 2 NFL tickets on StubHub. All Rights Reserved. We will process the refund to your original payment method within 5 days. They are printed with duplicate. Dorado, PR 00646, Metro Office Park When you buy tickets as a guest, check your order confirmation email for a 6-digit access code. How to Get a Refund from StubHub - Christian Small You will never be contacted directly by a buyer or prospective buyer You can adjust your ticket prices to reflect marketplace value at any time. New Jersey I live in GA - was supposed to go to a premier league game in England in March. From everything weve seen, the StubHub customer support is quite thin, to say the least. We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. Your TIN is typically either your Social Security Number (SSN) or Employer Identification Number (EIN) for businesses. We cant contact them and ask them to lower their prices. Apply your StubHub balance during checkout on your next purchase. By clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. It has been cancelled and I haven't heard anything from Stubhub regarding a refund or a credit. Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. We'll do our best to get back to you in the next 24 hours.