This feature improves the energy efficiency of the water heater. When something isnt functioning properly, the first step is to take a look at your water heaters monitor or controller to see if theres a flashing error code. It's not always something you want to do on your day off, but it still needs to be done. This helps conserve energy and prevent a build-up of dangerous hydrogen gas. They make many types of heaters including gas, electric, and tankless heaters. Another possible reason is the blower is unplugged. Here are The Facts! The sensing burner is a device that detects incomplete combustion during operation of the water heater. Reasons Why There Is Water Leak Inside Refrigerator, Why Does My Air Conditioner Keep Freezing Up? NOTE: The definitions of tankless water heater error codes are for informational purposes only. A digital display makes setting a precise water temperature, or monitoring the unit's status, a snap! Verify power supply (120 VAC). your household just finished showering and now it's your turn. Increase supply voltage to rated voltage. Electronic devices have their own shares of issues; some may be quite common, while others are unique and special. We strongly encourage you to hire a licensed plumber to perform the diagnostics and physical troubleshooting of your tankless water heater. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. Hard For instance, some Richmond heater owners say that their units wont stay on. Plus, they connect to Metalfab 3-inch/5-inch concentric venting without needing an adaptor. use a water softener to slow the buildup. Richmond offers flexible customer service options. In 2015, new efficiency standards were enacted that required many manufacturers to increase the size of their water heaters. The RMTEX-18 has two of these elements. A 29-Gallon tank with a compact design that outperforms standard 40-gallon tanks*, Provides up to 10% more hot water than standard Essentia(register) models*. To improve comfort, the unit also has hot-start programming this keeps it in a ready-fire state at all times. To change the temperature setting, follow the instructions below: The reference mark indicated by up arrow on the rim of the temperature dial, represents an approximate water temperature of 120oF. Try to reignite the pilot light. Open the drain valve on the tank all the way and let the tank drain completely. Check that the earth ground connection is properly connected. Our Xtreme models will provide up to 756 gallons of hot water in an hour; and recover the tank contents in as little as 8 minutes! 929 East 41st St. PO Box 4200 Best Richmond Tankless Water Heaters. This saves space and the cost of venting. The series is made up of a number of whole-house and point-of-use heaters. Replace the combination gas control (thermostat). Hot surface ignitor not positioned correctly. Each reference mark above or below these points indicates an approximate change of 10oF. Water Tech Advice is a participant in the Amazon Services LLC Associates Program and other partner programs, which are affiliate advertising programs designed to provide a means for sites to earn advertising fees by referring users to merchant stores. shower and feel warm water at first, but then get blasted with several seconds Tankless heaters heat water on demand. If you continue to use this site we will assume that you are happy with it.. In addition to having an energy efficiency rating of 0.82 UEF, its ultra-low NOx burner makes this model a green choice. Turn on the gas and light the pilot (as applicable) or turn on the circuit breaker. Set the thermostat to the desired temperature. The water heater and its gas connections must be leak tested at normal operating pressures before placing it in operation. Continue holding down the gas control knob for about 1 minute after the pilot is lit. hard freeze, now no water comes out of hot Simply set the desired temperature and walk away. Tankless Water Heaters High Efficiency Condensing Tankless Gas Enjoy Continuous Hot water and save up to $1,100 over 12 years* View Product High Efficiency Condensing with Built-In Recirculation Circulates hot water from the heater through the home's plumbing allowing hot water to be ready at the tap when needed. happened: When the first shower ended, some hot water was remaining in the If there are bubbles, this indicates a gas leak that must be corrected. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. The knob needs to be depressed to light the water heater. Check and open gas and water valves fully. Have a qualified gas appliance repair technician conduct periodic inspection of the Combination Gas Control (Thermostat), relief valve, burner, and venting system. All water heaters in the Essential series come with a 5-year warranty for the heating chamber and a one-year warranty for parts. It is also safe, using Guardian OFW overheat film wrap. This can take up to 24 hours. If your attempts to light the pilot burner have been unsuccessful, there could be air in the gas line. The warranties for the Encore RMTG series are even longer. This means your water heater is having issues with either combustion air or venting. Offering 8.8 GPM, it can provide enough hot water to supply most (if not all) of your appliances at the same time, even if you live in a cold climate. Below are some maintenance tips to consider: In his spare time, Oscar loves tinkering with electronics. Richmond Encore Tankless is about one third the size of a conventional water heater. Tankless water heater maintenance is your best insurance policy against unexpected problems. Richmond makes a variety of water heaters. Sophisticated technology has reduced the size and increased the features and benefits. Do not open the inner door of the appliance and try to light the burner by hand. The consortium of manufactures agreed on flame arrestor plate technology to create the new generation of FVIR water heaters. All water heaters are non-condensing. Tankless units are used in residential and light commercial applications for an on-demand and continuous supply of hot water. Product Type: Tankless Water Heater. The reference marks represent the water temperature as stated below: To determine the water temperature, turn on a hot water faucet and place a thermometer in the water stream. In order to effectively reduce home appliance energy use, conserve more natural resources and generate significant energy cost savings for homeowners, the U.S. Department of Energy (DOE), as part of the National Appliance Energy Conservation Act (NAECA), periodically requires higher energy efficiencies on almost all residential gas, electric, oil and tankless gas water heaters. One of them is about adjusting the temperature. Get the latest in Richmond Racing news. You can consult your manual, or you can check online. Richmond tankless water heaters from the mid-efficiency series (RMTG series) are available in three sizes delivering plenty of hot water from two to four baths. If that is not the issue, the combustion shutoff device could have tripped and you may need to contact a qualified service technician. There is also an indoor version of this model. The pilot burner tube might be pinched or clogged, thus preventing the pilot burner from lighting. Connect a garden hose to the drain valve near the bottom of the heater tank. If the above checks out and the water heater is still not heating, check the combination gas control (thermostat) setting. This can make a difference when registering as well as verifying. You turn on the Point-of-Use 8kW, 11kW and 13kW Models. Water Heater Profile: Tankless. Tankless water heaters are also called Although uncommon, issues can arise if something isnt working correctly within your water heater. As the unit is more powerful than the RMTEX-18, it has four copper immersion heating elements. The further your water has to travel from the water heater to Sophisticated technology has reduced the size and increased the features and benefits. Going off the grid sounds noble, satisfying and eco-friendly. If the above remedies dont resolve the problem, it might be that you are not depressing the Combination Gas Control (Thermostat) Knob while attempting to light the pilot. Generally, a tankless water heater will cost about 2 to 2-1/2 times as much as a standard water heater to purchase and install. This website uses cookies to improve your experience while you navigate through the website. Click here to browse our high efficiency tankless water heaters! Locate a category below and choose one of the available options. 8kW Model Flow Rate: up to 1.95 GPM. If you have an electric unit from Richmond, you may have experienced a sudden temperature change in your shower. Several Richmond water heaters already fit within the new NAECA standards, and others were made compliant without significantly increasing their size. in the shower until the cold water has passed. All Richmond tankless water heaters are compact, including the most powerful model: a gas unit that provides 9.5 GPM. Corporate Office: 1100 Abernathy Road, Suite 1700 We call it Peak Hour Demand. Richmond is one of the reputable brands, with several quality appliances on offer. Do not expose the flammable vapor sensor to water, solvents or cleaning agents. The Richmond Encore Tankless provides a compact solution for a continuous supply of energy-efficient hot water that won't run out. Learn More About The Water Tech Editorial Team. For the electric type, the. We also use third-party cookies that help us analyze and understand how you use this website. If the status light blinks red more than one flash every three seconds, here is what the error code and means and what to do to clear the error: This indicates low thermopile voltage however pilot is lit. water heater to tankless, it is also important to check the water filter in Use a match or candle flame or smoke. When there is a malfunction, an error code will appear on the LCD display. Richmond Encore Tankless Water Heater Troubleshooting Several common issues are typically related to the Encore tankless unit. Go to the next step if you do not smell gas. Just like ignition failure, you should first rule out simple causes such as a low propane tank or an unpaid gas bill. Shut off the water heater if you notice any unusual burner operation, until you obtain qualified service assistance. Set the thermostat to the lowest setting by first depressing the COOLER and HOTTER buttons at the same time and holding for 1 second. Heaters in the Encore RMTG series even have an optional maintenance notice setting. These are The Easy Steps. Turn off the power to the water heater for 10 seconds and then back on. Periodically, lift and release the lever handle on the temperature pressure relief valve, located near the top of the water heater, to make sure the valve operates freely. Step 01 - Turn Off The Power. Rheem fault code 05 - Indicates imperfect combustion. Tankless water heaters are compact in size and provide a steady flow of hot water for as long as you need it. Its all possible with the Richmond ENCORE Electric Water Heater with LeakGuard and the EcoNet App.3, Check and adjust temperature, set schedule, change operating mode and view energy usage, Avoid cold showers by checking if there is enough hot water, Identify which element needs to be replaced for easier service call scheduling, View weekly, monthly and yearly energy usage reports, Learn immediately about any service needs or unexpected leaks, Adjust water set temperature to balance hot water needs via the EcoNet App or hands-free voice control with Amazon Alexa, Save energy on water heating costs while away and return home to a tank full of perfectly hot water, Helps you connect with customers by giving them an easy way to reach and share codes with you for repeat business and simpler service calls, Allows plumbers to view detailed alerts and alarm codes while at the water heater to expedite service This article was originally published by Robinson's Plumbing Service and edited by Eccotemp. Table of Contents1 Top 5 Richmond Tankless Water Heaters2 About Richmond3 Richmond Tankless Water Heater Reviews from Consumers Online4 Richmond Tankless Water Heaters Warranty and Customer Service5 Where to Buy Richmond Water Heaters. Atlanta, GA 30328. Richmond water heaters with tankless technology are used for mid and large-sized homes with up to three-four bathrooms, where the largest model produces up to 11 GPM of hot water. Pressure switches- Make sure the pressure switches are not kinked. Again, these are field serviceable. Pinched or clogged pilot burner tube- You need to clean, repair or replace the pilot burner. This information may also be helpful to a plumber or technician if you end up needing one. by Troy Koopman | Appliances, Plumbing Advice | 0 comments. Do not use gas control knob to regulate gas flow to burner. In addition to the hot water you needit gives you the power to know, control and protect. If the combustion shut-off device is at fault or gets tripped, it will turn off the unit and the main burner won't stay lit anymore. No, the minimum temperature adjustment for RTG series waters heaters is a 2 degree increments from 100 F up to 120 F and 5 F increments from 120 F to 140 F. An Over Heat Limiting Film wrap is wrapped around the entire heat exchanger. Richmond is one of the reputable brands, with several quality appliances on offer. Check for any error codes. The Power Direct Vent is a seal combustion, direct vent water heater that may be installed up to 60 feet away from the homes outside wall. Drain the water heater and piping if they might be subjected to freezing temperatures. In addition, customers report that they were able to receive a replacement water heater straight away when they received a heater with even just a minor flaw. The anode rod should be removed from the water heaters tank annually for inspection and replaced when more than 6 of core wire is exposed at either end of the rod. These can also be helpful to a technician. This is also a means of assuring that there is power to the water heater. You also have the option to opt-out of these cookies. Over time, he learned a ton about installing and choosing the correct water treatment products for homeowners. However, installation should be simple, even for professionals who have never worked with your model of Richmond water heater before. No, the direct ignition sends a spark to the main burner when hot water flow is detected. They are designed with the maximum power of 199,900 BTU, 180,000 BTU, and 170,000 BTU, and water flows of 9.5 GPM, 8.4 GPM, and 7.0 GPM, respectively. Suppose a member of If it goes out, repeat steps 3 to 9. Often, you can quickly determine the cause of a malfunction by being able to identify the code. Set the thermostat dial to the lowest setting by turning the thermostat dial clockwise until it stops. Analytical cookies are used to understand how visitors interact with the website. You can select from an electric model or gas model. If it is, turn ON. You can only see the flame through the sight glass window located on the inner door. Vent Type: PVC. Turn on the manual gas shut-off valve near the water heater. Close the hot water taps and remove or turn off the circulation pump, if any installed. Throughout development, Richmond engineers have been highly attentive to the role LDO robustness will play on product reliability and consumer satisfaction. Tankless water heaters are generally low maintenance and very efficient, but problems can still occur. But if it happens, use the ignition to turn the pilot on again. As a result, the heating element lasts longer, other components are protected from damage, and the heater maintains its efficiency for many years. link to Why Does My RV Carbon Monoxide Detector Keep Going Off? Dishwasher Smells Like Burning? Verify that the wiring to the pressure switch(es) is connected correctly. Some models (such as the RMTEX-18) have bottom -inch NPT water connections. Toggle the ON/OFF switch located on the blower assembly to the OFF position. Depending on your tankless water heater's capacity, too many simultaneous hot water applications (such as multiple showers running) can overload your water heater. The first ensures that the unit adjusts power to meet your demand for hot water while avoiding wasted energy. Make sure that your heaters power (within the breaker panel) has been turned off, Remove 2 screws that secure the upper side cover, located on the tanks side, Lift and remove the insulation so you can expose the thermostat. These cookies track visitors across websites and collect information to provide customized ads. Locate your Richmond water heater serial number, which will typically start with an A, Q, M, W, and/or G. Be careful to note the difference between Q, 0, and O. Atlanta, GA 30328, Corporate Office: 1100 Abernathy Road, Suite 1700. This monitors the temperature of the heat exchanger and will shut the unit down if it exceeds a safe temperature. You can easily reach the Richmond customer service department. Pilot burner orifice is clogged- You need to clean or replace the pilot burner. The cookie is used to store the user consent for the cookies in the category "Performance". Tankless products also have a longer life; lower operating costs, precise delivery temperature, and can be installed in many locations where a storage water heater may not fit. Check this too: Electric RV Water Heater How to & Troubleshooting Guide. Definitions of Rheem tankless water heater error codes Rheem fault code 00 - Indicates 1-hour continuous combustion. Solar panels, wiring, old TVs and sometimes DIY powerwalls. Schedule updates, race results and event photos. may be familiar with the "cold water sandwich." Click here to browse our residential tanks! You need to make sure that all faucets are closed. Contact technical support for help with troubleshooting the issue further. Necessary cookies are absolutely essential for the website to function properly. Vent up to 150 ft with 3" PVC and 60 ft with 2" PVC, Includes easy to install hanging bracket for time savings (indoor models only), Self-diagnostic system for easy installation and service, High-altitude capability up to 8,400 ft. elevation above sea level, Digital remote control now pre-wiredand 10 ft. of thermostat wire included, Supplied with a 120-volt power cord (indoor models only). Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. For higher demand application, easily link multiple tankless units to operate as one system: Up to 20 units: MIC-185 plus MICS-180 manifold control assembly, RMTGH95DVLN-2 : Indoor Natural Gas 199K BTU, RMTGH95DVELP-2 : Indoor LP 199K BTU w/ EcoNet, RMTGH95DVELN-2 : Indoor Natural Gas 199K BTU w/ EcoNet, Corporate Office: 1100 Abernathy Road, Suite 1700. If there is soot or deterioration, contact the local gas utility to fix the problem and clean the flue, or replace the flue, flue baffle, and venting system before resuming operation of the water heater. If you have a Richmond water heater or are intending to have one installed, hopefully, you should find this how-to and troubleshooting guide useful. The thermopile is disconnected-Make sure the thermopile wire connectors at the gas Combination Gas Control (Thermostat) are connected properly. Atlanta, GA 30328, Residential Condensing Tankless Water Heaters, Corporate Office: 1100 Abernathy Road, Suite 1700. No, they are not. JustAnswer-Q&A 5.09K subscribers. Self-modulating power control. UEF replaces the old standard, Energy Factor (EF), which didnt allow easy comparison. The RMTEX-11 is one of the larger point-of-use units in the Essential series, providing 2.68 GPM. We check everything over and look at the heating elements, check the valves and look for mineral build-up. Before removing the anode rod, make sure the cold water supply is turned off. All Rights Reserved When removing anode rode, first make sure the cold water supply is turned off. This error code indicates high water temperature limit tripped. Well, you can try doing these steps before you finally call a professional service: Read also: Rheem Tankless Water Heater Error Code 13. (Residential gas is approximately 0.62; and residential electric is approximately 0.92). The largest of all the models in the Essential series, the RMTEX-36 is ideal if you are looking for a solution for an average-size or large home and youd prefer to have electric than gas. Combustion shutoff device tripped- Combustion shutoff device(s) should be inspected by a qualified service technician. Test results have shown that a tankless gas water heater costs about 40% less to operate than an electric water heater, and about 30% less than a natural gas water heater. Tankless Water Heater Electric 18kW 240 Volt, thermomate On Demand Instant Endless Hot Water Heater, Digital Temperature Display Easy Installation, for Residential Whole House . RMTEX-18 18KW Richmond Essential Whole House Tankless Water Heater - Best Whole House. Make sure the vent connector from the draft hood to the chimney is properly positioned and securely attached. You dont want it to be blown out. However, if your tankless water heater frequently becomes overloaded, you should consider either upgrading to a tankless water heater with a higher capacity or adding a second unit. Several common issues are typically related to the Encore tankless unit. Check that all wiring is correct and secure. Just turn off the water supply valve to slow down the flow. Shut off the water heater if you notice any unusual burner operation, until you obtain qualified service assistance. While they're enormously helpful, occasionally, they can present significant problems, one of which is that the pilot light is repeatedly going out. Its full of built-in smart features to help prevent cold showers, alert you of issues before theres no hot water and protect your home from potential water damage. Observe the safety precautions and call your gas supplier from a neighbors phone. This is just about enough for a single sink in a hot climate. The smallest model in the range is the RMTEX-04 (a 3.5 kW-unit), which provides just 0.9 GPM. Alternatively, you can speak to someone directly during business hours. It manufactures its water heaters in Canada, Mexico, and Australia. read more Patrick Next > Turn off the circuit breakers and make sure that there's no longer any power supply to the heater. If you smell gas, stop and dont try to light any appliance, touch any electric switch, or use any phone in your building. Why Does My RV Carbon Monoxide Detector Keep Going Off? Draining or troubleshooting the water heater is pretty straightforward. Just as your car requires periodic maintenance, so does your water heater. Intelligent leak detection system provides real-time notifications that prevent catastrophic failure, Exclusive technology provides performance updates and alerts on your mobile device1, All-inclusive leak detection and prevention system with proprietary auto shut-off valve limits leakage to no more than 20 ounces of water2, Because the Richmond Hybrid installs like a standard electric water heater, installation is hassle-free, making it perfect for replacement and its simple to service.